Terms of Services

Welcome to the official website of Golden Meat International Company. Your use of this website is subject to the terms and conditions set forth below. Please read them carefully before using the website. By accessing, browsing, or using the website, you acknowledge your full acceptance of these terms. If you do not agree, these terms are binding on all users of this website and are applicable to them.


Scope of Terms and Updates:
Golden Meat International Company reserves the right to amend or update these terms at any time in accordance with regulatory or legal changes or business conditions without prior notice. Any amendments will be posted on this page, and your continued use of the website constitutes your final acceptance of and compliance with such amendments.


Acceptable Use:

  • Users must not cause any technical damage or abnormal operation of the website.

  • It is prohibited to use the website for any illegal or immoral purposes, or to publish inappropriate, offensive, or discriminatory content.

  • It is prohibited to make any attempt to extract, analyze, or copy website data using automated tools or techniques without official permission from the company. The company reserves the right to review any content uploaded by users and may delete it without notice if it violates the company's or government agency's policies.

 

Site Availability and Maintenance:
The site may occasionally be temporarily down for maintenance or updates without prior notice. We disclaim any responsibility for any impact on the user.
We make every effort to ensure the continuity and integrity of the site's operation, but we do not guarantee that it will be free of technical glitches or errors.

 

Disclaimer:

  • Golden Meat International strives to provide as accurate and up-to-date information as possible. However, some data may not reflect the latest actual updates. You should contact the company via email or visit its headquarters.

  • The company assumes no liability for losses or damages resulting from the use of the site or reliance on the information published therein.

  • The user bears full legal responsibility in the event of a breach of any of the terms and conditions of use or any applicable laws in the Kingdom of Saudi Arabia.

 

Intellectual Property Rights:

  • All rights related to the content, including text, images, logos, and design, are wholly owned by Golden Meat International and are protected by intellectual property rights laws.

  • No part of the Site Content may be copied, published, or redistributed for any commercial purpose without the prior written permission of the Company.

  • The Company reserves the right to file a claim for damages in the event of proven infringement of any intellectual property rights or trademark infringement.

 

Remedies:

  • By agreeing to these Terms, you acknowledge that you bear full responsibility for any legal or financial liability arising from your use of the Site or any violation of applicable laws, including legal costs, compensation, and damages that the Company may incur as a result, including lawsuits, judgments, and subsequent costs of all kinds.

  • Legal proceedings and attorneys' fees arising from all claims, losses, and actual damages. The Company is not responsible for any breaches or cyber attacks by any unlawful parties.

 

Applicable Law and Regulations:

These Terms of Use, their subject matter, and their formation (and any disputes or claims) are governed by the laws and regulations in force in the Kingdom of Saudi Arabia.

 

Return and Exchange Policy

At Golden Meat, we are committed to providing the best quality and service to satisfy our valued customers. Due to the sensitivity of some products, we outline below our return and exchange policy, depending on the product type:

Meat, Vegetables, Cheese, and Dairy:
Due to the perishable nature of these products, returns or exchanges can be requested within 24 hours of receiving the order.

Returns or exchanges are accepted in the following cases:

  1. The product is unfit for consumption or shows visible damage.

  2. An order error (such as a different type or incorrect quantity) is present.

  3. Products must be refrigerated. Products that have been frozen or left outside the refrigerator will not be accepted.

  4. Returns or exchanges are not accepted for opened or used products.
     

Spices:

  1. Spices may be returned or exchanged within 3 days of receipt, subject to the following conditions:

  2. The package must be sealed and in its original condition.

  3. An error occurred in the type or quantity.

  4. Returns or exchanges are not accepted if the package has been opened or used, to maintain the quality and safety of the product.

 

General terms and conditions for all products:

  • The original invoice must be presented when requesting a return or exchange.

  • Refunds will be made using the same method of payment within 3 to 7 business days, although it may take longer if paid in cash.

  • The customer can choose to have the amount refunded to their e-wallet on the website, which can be used later for any order.

  • If the reason for the return or exchange is a result of an error on our part (such as a damaged product or an error in the order), we will bear the return or exchange delivery fees.

  • If payment was made through the website using smart payment applications, the refund will be made according to the bank's policies.

  • If payment was made in cash, the refund will be made via bank transfer to the customer's account, in accordance with the mechanism and policies adopted by the banks.

We appreciate your trust in us, and we always strive to provide a convenient and safe shopping experience. For inquiries or assistance, please contact customer service.